Letter: “Businesses Need a Human Review Rule Before AI Scales”

Southbury’s August 22 CT Arts & Eats event will put more than 50 artisans, food vendors and small operators in front of customers at Town Hall. That is exactly the kind of business community that can benefit from AI—but only if speed does not replace accountability.

Connecticut’s new AI law pairs protections with AI-literacy support for small businesses and requires disclosure when AI is used in employment decisions. Local owners should treat that as a prompt to build one simple habit now: a named human review rule.

AI can draft product descriptions, customer replies, social posts, schedules and hiring materials in seconds. Before those outputs leave the business, someone should be responsible for checking facts, prices, promises, private information and local context. For a month, also log how much rework AI creates after the first draft.

If automation saves ten minutes but creates eight minutes of correction, the gain is smaller than it looks. Southbury businesses do not need to reject AI. They need a workflow that makes its benefits measurable and its mistakes somebody’s responsibility.

— Gleb Tsipursky,
Columbus, OH

Gleb Tsipursky, PhD, is a behavioral scientist, CEO of Disaster Avoidance Experts, and author of The Psychology of AI Adoption at Work: From Resistance to Results (Georgetown University Press, 2026).

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